Privacy Policy
Effective Date: July 15, 2026
Flow Doula Co. ("Flow Doula Co.," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book a consultation, or engage our services.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you choose to provide to us, including:
Your name
Email address
Phone number
Mailing or home address
Due date
Pregnancy and birth-related information
Family information
Information you provide when contacting us or booking a consultation
Any other information you voluntarily provide to us
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website. This information may be collected automatically through our website platform and analytics tools.
2. How We Use Your Information
We collect and use personal information only for purposes that are reasonable and appropriate for our business and the services we provide. This may include:
Responding to inquiries and questions
Scheduling and managing consultations
Providing doula, prenatal education, yoga, and related services
Communicating with you about your care and upcoming appointments
Understanding your needs and preferences so we can provide personalized support
Managing client relationships
Sending newsletters, updates, promotions, and information about our services, where you have consented to receive them
Improving our website, services, and client experience
Meeting legal, accounting, and administrative requirements
We will not use your personal information for purposes unrelated to those described above without your consent, unless permitted or required by law.
3. Pregnancy and Health Information
As a doula practice, you may choose to share personal information with us about your pregnancy, birth, family, or experiences. You are not required to provide more personal or health information than is reasonably necessary for us to provide our services. We encourage you to use discretion when submitting information through our website or online forms. Please do not submit highly sensitive medical information through our website contact forms or other general online forms. If you have questions about what information to share, please contact us directly at hello@flowdoulaco.com. Any personal information you voluntarily share with us will be treated with care and used only for the purposes for which it was collected or as otherwise permitted by law.
4. Consent
Where appropriate, we will obtain your consent before collecting, using, or disclosing your personal information. By voluntarily providing your personal information through our website, contact forms, booking systems, or directly to us, you consent to our collection, use, and storage of that information for the purposes described in this Privacy Policy. You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions. If you withdraw consent, we will explain any consequences that may result from doing so. You may unsubscribe from promotional or marketing emails at any time by following the unsubscribe instructions included in those communications or by contacting us directly.
5. Third-Party Service Providers
We use trusted third-party service providers to help us operate our business, manage our website, schedule appointments, store information, communicate with clients, and improve our services. These providers may process personal information on our behalf and may include:
Squarespace, which hosts and supports our website and may process information submitted through website forms.
Calendly, which we use to schedule consultations and appointments.
Google Workspace and Google Drive, which we use for email, document storage, and business administration.
Website analytics providers, which may collect information about how visitors use our website.
Email marketing or communication platforms, which may be used to manage our mailing list and send newsletters, updates, and promotional communications.
These third-party providers have their own privacy policies and terms of service. We encourage you to review their privacy practices to understand how they handle personal information. We do not sell or rent your personal information to third parties.
6. Email Communications and Marketing
If you choose to subscribe to our newsletter or marketing communications, we may use your name and email address to send you information about Flow Doula Co., including news, updates, services, events, classes, and promotions. We may use third-party email marketing or communication platforms to manage our mailing list and send these communications. These service providers may process your personal information on our behalf and are required to handle your information in accordance with their own privacy policies and applicable privacy laws. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us at hello@flowdoulaco.com.
7. Social Media
Our website may include links to our social media accounts, including Instagram and Facebook. If you choose to interact with us through social media or follow links to these platforms, your activity is subject to the privacy policies and terms of those third-party platforms. We encourage you to review their privacy policies before providing personal information through social media.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website, and improve the user experience.We may use website analytics tools, including Squarespace Analytics and Google Analytics, to collect information such as general visitor activity, pages viewed, and website traffic patterns.These tools may collect information automatically when you visit our website. This information is generally used in aggregate to help us understand how our website is being used and to improve our online presence.You can adjust your browser settings to refuse or restrict cookies. Doing so may affect certain website functionality.
9. How We Protect Your Information
We take reasonable steps to protect the personal information in our care from loss, theft, unauthorized access, use, disclosure, or modification. Access to client and personal information is limited to the owners of Flow Doula Co., who require access for legitimate business or service-related purposes. However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, and meet legal or regulatory requirements. When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
11. Accessing or Correcting Your Information
You may request access to the personal information we hold about you and ask that inaccurate or incomplete information be corrected. If you would like to access, update, or correct your personal information, or if you have questions about how we handle your information, please contact us at:
Flow Doula Co.
Email: hello@flowdoulaco.com
We will respond to reasonable requests in accordance with applicable privacy laws.
12. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information directly from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, privacy practices, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Flow Doula Co.
Email: hello@flowdoulaco.com